How can we help?
Find answers about booking, payment and insurance-ready invoices.
Quick answers
Your appointment
Finding care, choosing a time and who the booking is for.
Payment & cancellation
When your card is charged and how cancellation works.
Insurance & invoices
Optional insurance details and your itemised invoice.
Common questions
Can I book without insurance?
Yes. Insurance information is optional and you can continue without it. You can add insurer and policy or member details during booking or later in My booking. Reimbursement always depends on your insurer and policy.
When will my card be charged?
Your booking summary shows the exact payment time before you confirm. For appointments more than two hours away, your card is saved and the exact charge time is shown. Appointments within two hours are paid during booking.
How do I cancel my appointment?
Open My booking to see the cancellation options and the deadline that applies to your appointment.
Where can I find my invoice?
After your appointment is marked completed and the invoice is generated, your final itemised invoice becomes available in My booking. A payment receipt is not the final medical invoice.
Do I need an account?
No. You can book as a guest and open your booking using a secure, time-limited email link.
Can I book for someone else?
Yes. Add the traveller's details during booking. A booking can include one or two travellers, each with their own name and their own insurance and invoice details.
Is this an emergency service?
No. Health4Travel is for non-emergency care. For a medical emergency, contact local emergency services.