How can we help?
Find answers about booking, secure payment and insurance-ready invoices.
Health4Travel is not an emergency service. In a medical emergency, contact local emergency services.
Quick answers
Your appointment
Finding care and choosing a time.
Secure payment
Immediate hosted Stripe payment for one traveller aged 18 or over.
Insurance & invoices
Optional insurance details and your itemised invoice.
Common questions
Can I book without insurance?
Yes. Insurance information is optional and you can continue without it. You can add your insurer's name and a policy or member number during booking.
How does payment work?
Payment is collected immediately through a secure, hosted Stripe checkout. Your booking is confirmed only after the payment succeeds and the booking is confirmed.
How many travellers can I book for?
The online booking flow is for one traveller aged 18 or over.
How do I contact support about a booking?
Email info@health4travel.com and include your booking reference and appointment date. Do not send card details or medical records by email.
Where can I find my invoice?
After your appointment is completed and the invoice is generated, your itemised invoice becomes available. Reimbursement depends on your insurer and policy.
Do I need an account?
No. You can book as a guest.
Can I use Health4Travel in an emergency?
No. Health4Travel is for non-emergency care. In a medical emergency, contact local emergency services.
What is the cancellation and refund policy?
Cancel at least 24 hours before the appointment for a refund of amounts collected by Health4Travel. Cancellations under 24 hours and no-shows are normally non-refundable. If the provider cancels, those amounts are refunded.
Read the complete cancellation and refund rules in our Terms and Conditions.